Windows 11 and Truly Office 2024 Products

Frequently asked questions

• How long does it take to receive my order?

  

  As soon as we are able to successfully process your payment, you will receive a download link for your product and a Product Key. This process is usually between 15-20 minutes. If your order is delayed long than this, please refer to your account for the details of your purchase.

• What is a digital download and how does it work?

  

  A digital download is an electronic version of your software product, giving you access to download and use your new software immediately. This means that a physical CD or DVD disc is not included with your purchase. The software install program is downloaded through cloud-based storage.

• What are retail software products?

  

  Retail software products are the same physical items you would purchase at your local software stores. They are packaged for retail sale and usually include the original box, physical CD or DVD disk(s), a manual, the paper license agreement, and an Activation Key/Code. Similar to OEM software, a Retail Product is licensed for use on one computer only.

• Can I buy a single-use license software and install on multiple computers

  

  Retail Product and OEM software licenses are designed to install and activate on one computer only, unless otherwise specified.

• How long does a genuine software license last?

  

  The license for any product purchased from is a lifetime (perpetual) license. You may be required to purchase a new license with a new version of the product. In some cases, you might be eligible for an upgrade license that will allow you to upgrade at a discount price.

• How can I be certain that my copy of Microsoft Office is legitimate?

  

  is a proud Microsoft Certified Partner, and as such, all our software products are 100% legitimate and authentic. In addition, any software you purchase from is covered by our hassle-free money-back guarantee. We encourage all our customers to register their specific Microsoft Office Product key via Microsoft online activation to ensure verification and tracking of their authentic software products.

• Can I update my software over the Internet?

  

  Since these are genuine Microsoft products, you will be able to obtain regular updates from Microsoft using an Internet connection.

• Is it possible to upgrade Windows Vista to Windows 7, 8 or 10?

  

  Absolutely, you can upgrade Windows Vista to a more recent Microsoft Windows edition. However, this process will require a 'Clean' or 'Parallel Installation', followed by selecting a Custom-Install process. Please refer to your machine's hardware specification for more information on installation.